🔒 Privacy Policy

1 Who We Are

Pest Orbit Pakistan (Pvt.) Ltd. ("Pest Orbit", "we", "us", or "our") is Pakistan's first IAF-accredited and ISO-certified pest control company. We operate from our headquarters in Karachi with branch offices in Lahore and Islamabad.

This Privacy Policy applies to all personal data collected through our website (pestorbit.com), our social media channels, WhatsApp communications, email correspondence, and any other interaction you may have with us.

2 Information We Collect

We collect information you provide directly to us and information collected automatically:

Information You Provide:

• Full name, email address, and phone number when you submit a contact or quote form
• Postal address or location details when scheduling a service visit
• Messages and communication history via WhatsApp, email, or contact forms
• Feedback, reviews, or survey responses
• Payment information (processed securely — we do not store card details)

Information Collected Automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referral URLs
• Device identifiers and screen resolution
• Cookie and tracking technology data (see Section 5)

3 How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and manage pest control and cleaning services
• To respond to enquiries, quotation requests, and customer support queries
• To send service confirmations, invoices, and follow-up communications
• To improve our website, services, and customer experience
• To send promotional offers, newsletters, or service updates (with your consent)
• To comply with legal obligations and maintain business records
• To prevent fraud and ensure website security
• To conduct anonymised analytics and business reporting

4 How We Share Your Information

Pest Orbit does not sell, rent, or trade your personal data to third parties. We may share your information only in the following circumstances:

• Service Delivery: With trained technicians or branch-office staff who need your details to perform the contracted service
• Technology Partners: Hosting providers, CRM platforms, and email services that process data on our behalf under strict data processing agreements
• Legal Compliance: When required by Pakistani law, court order, or regulatory authority
• Business Transfer: In the event of a merger, acquisition, or sale of assets, with appropriate confidentiality safeguards

5 Cookies & Tracking Technologies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience, understand how our website is used, and deliver relevant content.

Types of cookies we use:

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Google Analytics to understand page visits and user journeys (anonymised data)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for remarketing via Facebook Pixel (only with your consent)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information, visit aboutcookies.org.

6 Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption on all website data transmissions (HTTPS)
• Secure hosting with access controls and regular security audits
• Limited staff access — only personnel who require data to perform their duties
• Regular backups and disaster recovery procedures

7 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements.

• Customer service records: up to 5 years
• Financial and invoicing records: up to 7 years (as required by Pakistani tax law)
• Marketing opt-in data: until you withdraw consent
• Website analytics data: 26 months (Google Analytics default)

Once data is no longer required, it is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your data ("right to be forgotten")
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Restrict Processing: Ask us to pause processing of your data

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days.

9 Third-Party Links

Our website may contain links to third-party websites including social media platforms (Facebook, Instagram, YouTube, LinkedIn) and Google Maps. These websites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party site you visit.

10 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal data, please contact us immediately and we will take steps to delete such information.

11 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a notice on our website.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out: